HELP & SUPPORT

Frequently asked questions.

Find answers to some of the most common questions about NelRoots, our products and your orders.

GOOD TO KNOW

Everything you need to know.

01What is NelRoots?

NelRoots is a Kerala-inspired brand focused on thoughtfully selected natural products for everyday living. Our launch collection currently features coconut oil.

02What coconut oil products does NelRoots offer?

Our coconut oil is currently available in 500ml, 1L and 5L sizes.

03How should I store coconut oil?

Store the product in a cool, dry place away from direct sunlight. Coconut oil may naturally change between liquid and solid depending on temperature. This does not necessarily indicate a change in quality.

04How do I use NelRoots coconut oil?

Our coconut oil can be used as part of everyday cooking and a variety of traditional Kerala-inspired dishes. Follow the product label for any specific usage guidance.

05How long will my order take to arrive?

Delivery times can vary depending on your location and the delivery service. Please refer to our Shipping Policy for the latest delivery information.

06Can I return my order?

Returns are subject to our return policy and the condition of the product. Please see our Returns & Refunds policy for details.

07How can I contact NelRoots?

You can reach our support team through the Contact & Support page. We aim to respond to enquiries within 1–2 business days.

STILL HAVE QUESTIONS?

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